The inbox allows you to have a 2-way SMS communication. If a customer replies to your SMS review request or provides negative feedback from your review funnel, you can continue the conversation via text messages from within your account dashboard. This is a powerful customer service tool for any business!

Yes… and no.  No, you can’t really hide the bad review on the social review site that it was recorded on. But yes, you CAN hide any reviews under your desired rating threshold from appearing on your website or posted on your social networks.

Our contracts are all month-to-month and you can cancel at any time.  That said, we highly recommend giving ReviewSync a minimum of 6 months to fully leverage the technology and customer reviews on your website and business listings.

We read and respond to every email, SMS and web chat message. If you have a question or issue, you will get a response within minutes during regular business hours, and within the next business day outside of business hours.

For the most part, no. If you don’t want to share management access to your online accounts, then you will need to authorize ReviewSync to connect and manage your Google Profile and Facebook Page. Don’t worry, it’s easy to do and we’ll work through it together during your onboarding session.

Unlike other “out of the box” apps or software you might have used, we personally create and configure every ReviewSync account to make sure it’s accurate, complete and on-brand. These customized settings can take some time, creativity and skill to develop your unique review funnel solution. Most of our clients appreciate this White Glove approach because it saves them time and aggravation in trying to do it themselves.

Reviews across multiple platforms are very important to your website’s SEO ranking. Google and other search engines are simply trying to display the best and most accurate results for their users searching. If your business is performing top-quality work and hundreds of people are interacting with your Google profile, Facebook profile, etc. and writing positive reviews, then it indicates your business needs to be displayed as a top candidate in results. How quickly you’ll begin to see a jump in ranking depends on a lot of factors including how many reviews you’re bringing in as well as how much competition you have.

We have a full feature set dedicated to allowing your clients & customers to opt-in and opt-out of the automated emails and text messages if they choose to do so. When a client or customer opts-out, we immediately stop sending them notifications and end the set schedule.

We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We do not lock you into any long-term contracts. If you need to cancel, simply do so before your next renewal date.

Absolutely! We’ll even brand the demo according to your company to give you a better idea of how ReviewSync fits with your brand. Simply request a demo.