Terms of Engagement
Last revised: October 16, 2026. These terms apply to all Marmation implementation projects unless superseded by a signed master service agreement.
1. Acceptance of Terms
By engaging Marmation for implementation services, you agree to these Terms of Engagement together with the individually executed master service agreement and project scope document that governs your specific engagement. Where a conflict exists, the signed agreement controls.
2. Services Provided
Marmation provides one-time implementation services including website development, CRM configuration, automation engineering, calendar and form setup, and platform migration. Each engagement is scoped in a written proposal with defined deliverables, milestones, and acceptance criteria. We do not provide open-ended hourly retainers unless explicitly contracted.
3. Fixed-Scope Pricing
Implementation fees are quoted as fixed one-time project prices. The CRM Foundation tier begins at $1,495 and the complete Website + CRM Installation begins at $3,995. Custom or multi-location architectures are scoped individually after a discovery review. Any work outside the agreed scope is billed separately with prior written authorization.
4. Software Subscriptions
Third-party software subscriptions — including the CRM platform, SMS and telephony providers, email delivery services, and domain registration — are paid directly by the client to the respective vendor. These recurring costs are not included in Marmation's implementation fees unless explicitly stated in a signed proposal. We do not resell or mark up software licenses.
5. Client Account Ownership
All implementations are performed inside the client's own software account. The client retains full ownership of all contacts, pipelines, workflows, custom fields, calendars, phone numbers, domains, and data created or configured during the engagement. Marmation does not hold accounts hostage under agency sub-account structures. Administrative credentials are transferred to the client at handover.
6. Payment Schedule
Standard engagements require a 50% deposit to commence work, with the remaining 50% due upon project completion and prior to final handover. Larger custom architectures may follow a milestone-based payment schedule as defined in the signed proposal. Deposits are non-refundable once work has commenced.
7. Project Timeline
The CRM Foundation setup is delivered within 10 business days of receiving account access and required assets. Complete Website + CRM installations typically span 3 to 4 weeks. Timelines depend on timely client feedback, asset delivery, and access provisioning. Delays caused by client-side factors may extend the delivery window without penalty to Marmation.
8. Revisions and Feedback
Visual design phases include two structured rounds of client feedback. Additional revision rounds are billed at an agreed hourly rate. CRM and automation configurations include one round of adjustments during the 14-day warranty period. Changes requested after the warranty window are scoped as separate engagements.
9. Warranty Period
Every engagement includes a 14-day warranty period commencing at handover. During this window, Marmation will correct any workflow discrepancies, broken links, or configuration defects discovered during live use at no additional cost. The warranty does not cover changes requested to functionality that was working as specified, nor issues caused by client modifications after handover.
10. Team Handover
Each engagement concludes with a 60-minute recorded walkthrough training session tailored to your team, comprehensive runbooks, and transfer of all administrative credentials. The recording and documentation are provided to ensure your staff can manage everyday operations independently.
11. Intellectual Property
Upon final payment, all custom-designed website assets, copy, configurations, and workflows created during the engagement become the property of the client. Marmation retains the right to display non-confidential concept work in our portfolio. Pre-existing tools, templates, or methodologies developed by Marmation remain our intellectual property.
12. Limitation of Liability
Marmation's liability is limited to the total implementation fee paid for the specific engagement. We are not liable for indirect, consequential, or lost-profit damages, nor for issues arising from third-party software outages, carrier deliverability failures, or client-side modifications. We do not guarantee specific lead generation results or revenue multiples.
13. Independent Brand
Marmation is an independent implementation brand operated by The Quiet Protocol. We are not affiliated with, endorsed by, or a subsidiary of any software vendor whose platforms we configure. All product names and trademarks referenced are the property of their respective owners.
14. Governing Law
These terms are governed by the laws applicable to The Quiet Protocol's operating jurisdiction. Disputes will be resolved through good-faith negotiation first, followed by binding arbitration if necessary.
15. Changes to Terms
We may update these Terms of Engagement from time to time. Engagements governed by a previously signed agreement remain subject to the terms in effect at the time of signing unless both parties agree otherwise in writing.